Exam Details
Candidates for this exam should have at least one year of experience in the IT field. They typically provide phone support at the Tier 1 or Tier 2 level in a wide range of environments, including retail stores and the upper MORG or enterprise environment.
Candidates should have experience resolving issues concerning network connectivity, desktop operating systems, security, and applications. Their experience should also include addressing logon problems, performing password resets, and resolving most issues with desktop applications.
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