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ITIL Intermediate Certification

Vendor: ITIL

Certification overview

ITIL Intermediate certifications enables the candidates build on their ITIL foundation and later on attain the required knowledge and skills required in order to achieve other specialists’ certifications including the ITIL Expert certification.

ITIL Intermediate certification is mainly targeted for individuals who require more understanding of the ITIL service management practices and how they have to be implemented in order to enhance better quality and proper strategies within the organization. It is also best suited for individuals who have interest specifically in service lifecycle and capabilities. It is best suited for individuals who have successfully attained the ITIL Foundation certificate and wish to advance. In addition IT professionals who work in organizations that have adopted ITIL need additional knowledge and skills on service management and improvement of several services.

Who can do this certification?

The following professionals require basic understanding of ITIL Intermediate certification: Managers, Team Leaders, Web Designs, Architectures, Planners, Audit Consultants, IT Security managers and IT Trainers.


The ITIL Intermediate certificate is beneficial because it ensures that professionals detect and eliminate problems before they occur. In addition, it ensures that there is continued improvement in business processes and better decision making techniques are undertaken. The certification gives an individual the opportunity of pursuing better job positions and enhanced prospects in IT environment. It also increases the potential of an individual since most of the IT organizations rely on IT in order to achieve their goals.

ITIL Intermediate certification is also an important platform for the higher levels of the ITIL certification. It is therefore a core requisite for other certifications. The certification lays a platform for better enhancement of the information technology framework and also increases the IT professionals’ potential.

ITIL Intermediate certification ensures that there is improvement in terms of customer satisfaction, there is increased efficiency and consistency especially when it comes to service delivery; there is reliability and security when critical IT services are undertaken.

ITIL Intermediate certification ensures there are professionals with distinctive expertise and can work promptly towards reducing the budgetary slack. It ensures that there is better alignment of business strategies and all the objectives are attainable. It also promotes better recourse utilization and increases the productivity of the IT organizations.

The certification is specifically designed to ensure that there is continual improvement in all the services and there is implementation of services that reduce costs more effectively.

Associated exam

The ITIL v3 Intermediate exam is related to the ITIL Intermediate exam therefore individuals can opt for this exam.


It is recommended that candidate posses:

  • ITIL Foundation certification
  • Proficiency in information technology
  • Skills and knowledge in service management and service delivery and
  • Experience from an IT organization that has adopted ITIL

Examination overview

There are two tracks that are available under the ITIL Intermediate exam that include the ITIL Intermediate ‘Lifecycle Theory’ that is comprised of three day modules and three ITIL credits. This version is identical to the ITIL intermediate training and the candidates are required to understand concepts that are available in the following five topics:

  1. Service Strategy
  2. Service design
  3. Service transition
  4. Service operation
  5. Continual service improvement

The candidates are required to have an in depth understanding of the above core areas in order to tackle the ITIL Intermediate exam.

The second option of the ITIL Intermediate accreditation is ‘Capability’ that is made of four day modules and four ITIL credits. It is broader than the first option and the candidates are therefore required to understand the following topics before sitting for the final exam.

  1. Planning, Protection and Optimization - Candidates are required to understand the following concepts; Availability, Continuity, Security, Demand, Risk Management and Capacity.
  2. Operational Support and Analysis- the subjects covered in this section include; Event, Incident, Request, Problem, Access, Service Desk, Technical, IT Operation and Application Management.
  3. Service Offerings and Agreements - the core subjects covered include Portfolio, service level, service catalogue, demand, financial management and supplier.
  4. Release, Control and Validation - the candidates are required to understand the following; Change, Validation and Testing, Release and Deployment, service assets, Configuration, Knowledge, Request Management and Evaluation of IT services.

Validity of certification

The certificate is valid for a period of three years the candidates are then required to renew the status before the time elapses. This can be done by either sitting for the latest exam introduced or pursuing other levels of the certificate.

Experts review

‘I acquired the best knowledge and understanding of service management from my ITIL Intermediate training. I have the necessary skills and I apply them duly when need arises.’

Edward Corea,

IT security Manager, Web Pro Company, USA.