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ITIL: Information Technology Infrastructure Library

Vendor: ITIL

Certification overview

Information Technology Infrastructure Library, popularly known as ITIL is a well-known structure for the management of IT service delivery all over the world. ITIL is the service lifecycle which is providing specific activities while designing, developing, and delivering and supporting IT services. To make is clearer, IT services are IT activities that deliver the business value of the company’s end users and their clients. With ITIL processes, the companies are assured that their services are well-delivered consistently, well-defined and incorporate the best practices, which results for a better level of services to the users.

ITIL course is a great practice framework used by private or public sectors all over the world. It shows how IT resources were organized for delivering their business value, documenting, and the different roles of IT services management. IT service management covers the ITIL change management, which helps the organization to understand and minimize the changes risks within the IT environment. ITIL change management is normally the process for managing people and the side of changes. ITIL change management helps to implement the abilities to create, assess, approve and implement the changes within the environment.

Who need to do this certification?

ITIL course certification is an important skill to all the IT professionals from system administrators up to the CIOs. Lots of huge companies have devoted ITIL mentors and coaches who can help them guide their projects with different steps from the ITIL framework. The ITIL experts have huge understanding about the landscape of IT that normally spots trouble with the service design docs or by the implementation planning in just minutes.

ITIL course certification is also important to acquire by the project managers, who manage ITIL change management and IT, service trenches daily. The IT architects, IT engineers and IT manager might not become ITIL experts, but having the basic knowledge regarding the ITIL framework can help them to understand the ITIL processes.


The benefits of ITIL certification are to provide a documented framework to the IT practices, which flow around the IT organization all over the world. It also reduces the IT costs and supports the improvement for the users’ productivity. The ITIL certifications will also support the ability of the IT professionals in measuring and improving the internal performance provisions. These certifications ITIL can also improve the communications flow between the IT, organizations and business departments as well as identify the responsibilities of the IT Service management together with the ITIL change management. ITIL certifications can help to improve the ability of the IT in adjusting business challenges and can improve the relationship of the IT professionals and the businesses with trust.

Associated Exams

ITIL exams are composed of ITIL foundation examination, ITIL Intermediate examination and ITIL MALC examination.


ITIL foundation certification is the entry level of all the ITIL certifications. ITIL Foundation exam can be accomplished without prerequisite but training from Accredited Training Organization is recommended, but self-study is also suitable. After Passing the ITIL Foundation examination and getting the certification, ITIL Intermediate certification can be followed. ITIL certification and training from Accredited Training Organization is required to pursue this Intermediate certification.

Certificate from ITIL Foundation and ITIL Intermediate and training from Accredited Training Organization is needed to move on to the next level of certificate, which is the ITIL Expert certification. In order to have this, the candidate needs to pass the MALC examination.

Examination Overview

The following ITIL certifications are obtainable under ITIL Qualification Scheme:

ITIL Foundation also known as the ITIL v3 is a certificate for IT Service Management considered being the entry level of ITIL examination. Prerequisites are not needed in this examination, however training from Accredited Training Organization or self-study is recommended.

ITIL Intermediate certification is the core level of this ITIL qualification scheme. To get examination for this level, the candidates must have ITIL Foundation qualification certificate and must have completed a training ITIL course from Accredited Institution. Intermediate levels have the following set of examinations available:

Service Lifecycle Examinations

  1. Service Strategy
  2. Service Design
  3. Service Transition
  4. Service Operation
  5. Continual Service Improvement

Service Capability Examinations

  1. Planning, Protection and Organization
  2. Release, Control and Validation
  3. Operation, Support and Analysis
  4. Service, Offering and Agreement

ITIL Managing across the Lifecycle or MALC is the highest examination for this ITIL scheme. The candidates who have 17 credits from ITIL Foundation and ITIL Intermediate certifications are qualified to take this ITIL course and examination, and soon will be qualified for the ITIL expert level after the completion.

Validity of Certifications

The validity of ITIL certifications are forever, without expiration. IT professionals are fortunate; they can continue to be progressive with their ITIL qualifications without the need to renew their certificates.

Expert Review

I have achieved my ITIL Foundation certification last year, and I personally think that this ITIL certification is very important for my job as IT consultant. This certificate has helped me changed my roles regarding the process consultancy in a more convenient manner.

Brenan Grant, IT consultant based in Ohio