Microsoft Dynamics 365 has emerged as one of the most influential platforms in the business technology landscape, revolutionizing how companies operate and engage with customers. With the increasing reliance on cloud-based solutions, the demand for skilled consultants to implement and maintain these systems has surged. For those contemplating a career as a Dynamics 365 consultant, the field is abundant with opportunity, yet it demands a blend of business acumen and technical expertise. The journey to becoming a consultant in this domain requires both a deep understanding of business processes and a proficiency in navigating the complexities of the platform itself.
Microsoft Dynamics 365 stands as an integrated suite of applications designed to help businesses manage a wide range of operations, from sales and marketing to finance and supply chain management. It seamlessly combines both enterprise resource planning (ERP) and customer relationship management (CRM) capabilities, allowing businesses to streamline their functions and create a more agile operational structure. The cloud-based nature of Dynamics 365 offers a scalable and flexible solution that aligns with modern business needs, providing the ability to adapt and grow without compromising on functionality or performance.
The role of a Dynamics 365 consultant is multi-faceted and requires a nuanced understanding of the platform’s features. Consultants are tasked with ensuring that these solutions not only align with the specific needs of the business but also create value by improving efficiency, enhancing customer experiences, and fostering better decision-making processes. Understanding the platform’s various components and how they integrate into broader organizational structures is crucial for success in this role. Whether one is configuring a basic solution or handling a complex deployment, the consultant’s responsibility is to deliver impactful, tailored solutions that address both technical and business requirements.
Understanding Microsoft Dynamics 365
To truly appreciate the role of a consultant in the Dynamics 365 ecosystem, it’s important to understand the intricacies of the platform itself. Dynamics 365 is not just a set of applications; it is a powerful and cohesive suite of tools designed to transform various facets of business operations. It integrates critical business functions such as sales, customer service, marketing, finance, supply chain management, and operations into one unified solution. By doing so, it breaks down traditional silos within organizations and offers a more connected, data-driven approach to managing a company’s resources and relationships.
For consultants, grasping the functionality of each product within the suite is essential. Dynamics 365 encompasses several applications, including Dynamics 365 Sales, Customer Service, Marketing, Finance and Operations, Supply Chain Management, and Field Service, among others. These solutions are tailored to meet the specific needs of different business domains, and understanding the unique features and capabilities of each one is vital for success. Consultants must be able to customize and implement these solutions according to the unique demands of their clients.
The cloud-based architecture of Dynamics 365 offers a significant advantage by providing businesses with the flexibility to scale and adapt without the limitations of traditional on-premise systems. As a consultant, it’s crucial to understand how businesses can leverage this scalability to improve performance and drive growth. The platform’s cloud-first approach means that consultants must also be well-versed in cloud computing concepts, data security, and integration strategies to ensure that organizations can take full advantage of the platform’s capabilities.
Furthermore, Dynamics 365 is designed to be adaptable and extensible. As businesses evolve and their needs change, consultants must have the ability to modify and update the platform to meet new demands. This ongoing customization and optimization are a key part of the consultant’s role, as they help businesses stay ahead of their competition by continually enhancing the efficiency and effectiveness of their operations.
Roles in Dynamics 365 Consulting
The Dynamics 365 consulting landscape is broad and encompasses a variety of roles, each of which plays a critical part in ensuring the successful implementation and operation of the platform. Whether one’s expertise lies in technical support, functional analysis, or project management, each role is designed to address different aspects of the implementation process. The diversity of roles within the Dynamics 365 consulting field offers numerous opportunities for specialization and growth, depending on an individual’s skills and interests.
One of the primary roles in Dynamics 365 consulting is that of the technical consultant. These professionals focus on the back-end implementation of Dynamics 365 solutions, working with tools like C# and JavaScript to configure and customize the platform. Their primary responsibility is to ensure that the technical aspects of the system align with the functional requirements set by the business. Technical consultants often work closely with functional consultants to ensure that the customizations they create are in line with the business’s operational needs.
On the other hand, functional consultants are responsible for understanding the business needs of the organization and translating them into practical solutions within Dynamics 365. They are experts in the platform’s functionality and its impact on business processes. Functional consultants ensure that the solution is designed to meet the specific needs of the business, from sales processes to customer service workflows. They collaborate with technical consultants to make sure that the system’s technical configurations align with business objectives.
Another key role is the Dynamics 365 administrator, who is responsible for the day-to-day management of the system. Administrators ensure that the platform runs smoothly by overseeing user access, security, and data integrity. They also manage system updates and troubleshoot any issues that arise. For consultants looking for a more operational role, this position can offer a unique perspective on how businesses utilize Dynamics 365 in their daily operations.
Project managers also play an essential role in the successful implementation of Dynamics 365 solutions. They are responsible for coordinating the efforts of various consultants and ensuring that the project is completed on time and within budget. Project managers work closely with both technical and functional consultants to ensure that the business objectives are met, and they provide regular updates to stakeholders throughout the project lifecycle.
The Path to Becoming a Dynamics 365 Consultant
Embarking on a career as a Dynamics 365 consultant requires a strategic approach, as there are several paths one can take depending on individual interests and career goals. Whether you’re drawn to technical roles, business-focused positions, or project management, the journey starts with gaining a solid understanding of the platform and its various components.
For those aspiring to be technical consultants, a strong foundation in programming and software engineering is essential. Technical consultants must be proficient in languages such as C# and JavaScript and have a deep understanding of Dynamics 365’s architecture and APIs. Learning how to customize the platform to meet the specific needs of businesses is a critical skill that requires both technical expertise and problem-solving abilities. Certifications from Microsoft, such as the Microsoft Certified: Dynamics 365 Fundamentals, can help lay the groundwork for entering this field. Additionally, hands-on experience with the platform is invaluable in gaining practical knowledge.
For those interested in functional consulting, it is important to have a deep understanding of business processes and how they can be optimized using Dynamics 365. Functional consultants must be able to communicate effectively with business stakeholders to understand their needs and then translate those needs into actionable solutions within the system. While technical skills are beneficial, the focus for functional consultants is more on business analysis and solution design. Aspiring functional consultants should gain a strong understanding of how the platform can be leveraged to address business challenges and create value for organizations.
Project management roles within Dynamics 365 consulting require a different set of skills, focused more on leadership, communication, and organization. Project managers must be adept at coordinating teams, managing timelines, and ensuring that the implementation process runs smoothly. For those who enjoy overseeing projects from start to finish and ensuring that everything aligns with business goals, this can be a highly rewarding path. Certifications such as the Project Management Professional (PMP) can complement this career path and provide a deeper understanding of how to manage complex projects effectively.
Regardless of the specific role, obtaining certifications from Microsoft is a key step toward advancing in the Dynamics 365 consulting field. These certifications not only validate one’s expertise in the platform but also provide a competitive edge in a crowded job market. Continuous learning and staying updated on the latest features and developments in the Dynamics 365 ecosystem are crucial for long-term success.
As you progress in your career as a Dynamics 365 consultant, there are ample opportunities for growth and advancement. With experience, consultants can move into higher-level positions such as solution architect, where they are responsible for designing comprehensive solutions for large enterprises. Alternatively, they can transition into project management roles, leading teams to deliver complex implementations.
For those who enjoy both technical work and business strategy, the role of a solution architect offers a dynamic and rewarding career path. Solution architects are responsible for designing end-to-end solutions that address the business’s unique challenges. They work closely with both functional and technical consultants to create customized implementations that deliver measurable results.
Becoming a Dynamics 365 Functional Consultant: Understanding the Business Side
In the realm of Microsoft Dynamics 365 consulting, the role of the functional consultant is one of the most pivotal. Unlike the technical consultant, who focuses on the back-end development, system configuration, and coding, the functional consultant acts as the vital link between the business stakeholders and the technical team. Their job is to ensure that Dynamics 365 solutions meet the specific needs of the business and its operations. They are responsible for translating business requirements into functional solutions that align with the software capabilities. This requires an understanding of both the business world and the technical aspects of the platform, creating a unique blend of skills that make the functional consultant indispensable.
Dynamics 365 is a comprehensive platform that integrates various business processes such as sales, marketing, finance, and supply chain management, all in one solution. The consultant’s role is to understand how these processes operate within a business and configure the system to ensure these workflows are optimized. They must possess a strong knowledge of business operations and be able to communicate effectively with both business users and the technical team. In many ways, functional consultants act as the bridge that connects two distinct worlds—business needs and technical solutions. They are the translators, ensuring that the business requirements are understood and implemented correctly in the system.
For those entering this field, it’s important to recognize that the functional consultant’s job is more than just configuring the system; it’s about understanding the intricate details of business processes, identifying areas for improvement, and ensuring that the system meets the organization’s long-term strategic goals. A successful consultant can turn a software implementation into a transformative tool for the business, streamlining operations, improving customer relationships, and boosting overall efficiency.
What Does a Dynamics 365 Functional Consultant Do?
A Dynamics 365 functional consultant plays a critical role in ensuring that the system is properly configured and customized to meet the specific needs of a business. Their primary responsibility is to understand the business requirements and then implement the necessary changes in the system. Unlike the technical consultant who is focused on system architecture, coding, and troubleshooting, the functional consultant is more concerned with how the software can be applied to streamline business processes. They work closely with business stakeholders to gather requirements, define project scope, and develop a clear understanding of how the solution will benefit the business.
The functional consultant’s role often begins in the planning phase of the project. They collaborate with business stakeholders to gather detailed requirements, which may involve understanding everything from sales processes to customer service needs, financial operations, and human resources functions. This requires not only an understanding of business processes but also a deep understanding of how Dynamics 365 can be leveraged to optimize these processes. Once the requirements are gathered, the consultant works with the technical team to ensure that the system is configured correctly, that data flows seamlessly, and that the solution aligns with the business’s objectives.
In addition to initial implementation, functional consultants are also involved in the testing phase, where they ensure that the system meets the business needs and functions as expected. They work with users to test workflows and troubleshoot any issues that may arise. They also provide training to employees, ensuring that they understand how to use the system effectively. The functional consultant’s job is to make sure the system is not only technically sound but also easy for employees to use, which can sometimes be one of the most challenging aspects of the role.
The functional consultant may also be involved in ongoing support and maintenance, addressing any issues that arise after the system has been deployed. Their role is to ensure that the system continues to meet the evolving needs of the business and that any new requirements are seamlessly integrated into the solution. This can involve reconfiguring the system, adding new features, or troubleshooting problems that arise as the business grows.
Essential Skills for a Dynamics 365 Functional Consultant
Becoming a successful Dynamics 365 functional consultant requires a broad skill set, combining both business and technical knowledge. While technical proficiency is important, the primary skill set needed for this role is a deep understanding of business processes and the ability to translate those processes into system requirements. The functional consultant must possess a keen ability to understand how the various modules of Dynamics 365 can be utilized to address specific business needs. This includes not only understanding the system’s features but also knowing how to tailor them to fit the unique requirements of each client.
A functional consultant must have excellent communication skills. They are tasked with working closely with business stakeholders to gather requirements, explain technical concepts in simple terms, and present solutions in a way that non-technical employees can understand. Being able to articulate how a technology solution can address a business challenge is a critical part of the role. It requires the consultant to act as both a technical expert and a business analyst, able to bridge the gap between technology and business.
Another key skill for a functional consultant is problem-solving. Throughout the implementation process, the consultant must troubleshoot and address issues that arise, whether they are related to system configuration, business processes, or user adoption. The consultant must be able to think critically and creatively, coming up with solutions that meet the needs of the business while ensuring that the system operates efficiently and effectively.
Project management skills are also important for functional consultants. They are often involved in the entire lifecycle of a project, from initial planning through to deployment and post-implementation support. This requires them to manage timelines, resources, and expectations while ensuring that the solution is delivered on time and within budget. The ability to manage these aspects effectively ensures that the project runs smoothly and that the business derives maximum value from its Dynamics 365 investment.
The Path to Becoming a Dynamics 365 Functional Consultant
Becoming a Dynamics 365 functional consultant requires a combination of education, experience, and continuous learning. Many functional consultants come from backgrounds in business analysis, project management, or operational roles, where they have gained experience working with business processes and technology. However, specialized training in Dynamics 365 is essential for making the transition into consulting.
The first step in becoming a functional consultant is to gain a solid understanding of Dynamics 365. Microsoft offers several foundational certifications, such as the Dynamics 365 Fundamentals (MB-910), which provide a broad overview of the platform’s capabilities and applications. These certifications are designed to give you a solid grounding in the system and help you understand the various modules and how they work together.
Once you have a basic understanding of the platform, the next step is to gain experience in a business analysis or project management role. This could involve working with an organization that uses Dynamics 365 or a similar enterprise resource planning (ERP) or customer relationship management (CRM) system. Experience in these areas will help you better understand the challenges businesses face and how technology can be used to solve them. If you are already working in a business operations or analysis role, seek out opportunities to work with Dynamics 365 on a day-to-day basis. The more hands-on experience you have, the better equipped you will be to work as a consultant.
Additionally, pursuing more advanced certifications in specific areas of Dynamics 365, such as Finance and Operations, Customer Engagement, or Supply Chain Management, can help you specialize in one of the platform’s core modules. These certifications not only deepen your knowledge but also make you more competitive in the job market.
Staying current with the latest developments in Dynamics 365 is crucial. The platform is constantly evolving, with new features and capabilities being added regularly. Joining user groups, attending webinars, and reading about new releases will help you stay up-to-date on the latest best practices and trends. Ongoing learning and professional development are essential in a field that is continuously changing and growing.
The Rewards and Challenges of Being a Dynamics 365 Functional Consultant
The role of a Dynamics 365 functional consultant is both challenging and rewarding. The work is intellectually stimulating, as it requires the consultant to think strategically and creatively to solve complex business problems. Every project brings new challenges, whether it’s understanding a new industry’s needs or figuring out how to optimize a business process. For those who enjoy problem-solving and making a tangible impact, this role can be incredibly fulfilling.
One of the most rewarding aspects of the job is the opportunity to drive real business transformation. As a functional consultant, you are helping businesses streamline their operations, enhance customer relationships, and improve decision-making. By aligning the capabilities of Dynamics 365 with the organization’s business processes, you are helping to create a system that has a lasting impact on the business’s success. There’s a sense of satisfaction that comes from knowing that your work directly contributes to the growth and efficiency of the organization.
However, the role also comes with its challenges. The consultant must manage competing priorities, working with both business users and technical teams to ensure that all needs are met. Additionally, consultants must be able to navigate organizational resistance to change, helping users adopt the new system and overcome any reluctance to change. Managing client expectations and balancing technical feasibility with business requirements can also be a delicate task.
Despite these challenges, the demand for skilled Dynamics 365 consultants continues to grow. Organizations are increasingly recognizing the value of this integrated solution, and as a result, consultants are in high demand. This demand opens up significant opportunities for career growth and development, whether it’s advancing into a solution architect role, leading a project
The Role of a Dynamics 365 Project Manager in Implementation
As businesses continue to embrace the power of Microsoft Dynamics 365, the need for skilled professionals who can guide these complex implementations has become critical. While technical consultants dive deep into the system’s architecture, and functional consultants fine-tune its application to business processes, the Dynamics 365 project manager oversees the entirety of the implementation journey. This individual is the linchpin for ensuring that the project progresses smoothly, is completed on time, remains within budget, and achieves the goals set by the business.
The project manager in this context takes on a broader role than simply managing schedules or resources; they are responsible for the overall execution of the project, ensuring that all teams and stakeholders are aligned and working towards a common objective. They serve as the bridge between the client, consultants, and stakeholders, playing an essential role in communicating expectations, resolving conflicts, and ensuring the business’s goals are always at the forefront. Through strategic planning, effective communication, and strong leadership, they ensure that all parts of the project fit together seamlessly.
For many businesses, the implementation of Dynamics 365 is a significant investment, and the project manager must carefully manage this investment by ensuring that the project stays on track and delivers value. They monitor progress, manage risks, and make key decisions that will ultimately influence the success or failure of the project. In a sense, the project manager is not just a coordinator but a key decision-maker who ensures that the deployment of Dynamics 365 is as efficient and impactful as possible.
Understanding the Dynamics 365 Project Manager’s Responsibilities
The role of a Dynamics 365 project manager is multifaceted, as it requires handling various aspects of a project’s lifecycle. From initial planning and scope definition to post-deployment support, this role requires a unique mix of technical knowledge, organizational skills, and business insight. The project manager must understand the intricacies of the platform while also recognizing how the solution will impact the business operations it is designed to improve.
A core responsibility of the project manager is defining the scope of the project. This involves meeting with business stakeholders to gather requirements, establish project goals, and set expectations. This phase also includes determining the resources needed to achieve these goals, whether it be human resources, financial resources, or technological infrastructure. Ensuring that all these elements are identified and aligned early in the project helps avoid unnecessary delays and cost overruns later on.
The project manager also plays a crucial role in risk management. No project is without risks, whether they stem from technical issues, timeline delays, or unforeseen challenges in business processes. The project manager must proactively identify potential risks and develop strategies to mitigate them. This could involve developing contingency plans, adjusting timelines or resources, or re-prioritizing certain project components to keep the implementation moving forward without jeopardizing the overall success.
Another critical task of the project manager is ensuring that communication remains clear and constant throughout the project. As the central point of contact for the project, the project manager must keep all stakeholders informed, from technical consultants and functional experts to senior executives and end-users. Ensuring that everyone is on the same page helps create a sense of transparency and builds trust throughout the project, which is essential for maintaining morale and securing ongoing support.
One of the most significant challenges in a project manager’s role is maintaining flexibility. No matter how well-planned a project is, unexpected changes and challenges will always arise. Whether it’s a shift in business priorities or a new development in the technology landscape, the project manager must be able to adapt quickly, make informed decisions, and recalibrate the project to ensure it remains aligned with its goals. This flexibility, combined with strong problem-solving abilities, ensures that the project continues to progress despite any setbacks that may occur.
Essential Skills and Knowledge for a Dynamics 365 Project Manager
The role of a Dynamics 365 project manager demands a diverse skill set that goes far beyond basic project management. While familiarity with traditional project management methodologies such as Agile, Scrum, and Waterfall is essential, the unique complexity of implementing a platform like Dynamics 365 requires additional expertise in both technical and business areas. A strong foundation in project management is a given, but the ability to integrate business goals with technology is where the true value of a Dynamics 365 project manager lies.
Leadership is one of the most crucial skills for a project manager. In managing a Dynamics 365 implementation, the project manager leads a diverse team composed of technical consultants, business analysts, and client stakeholders. These teams often come with different priorities, technical knowledge, and levels of experience. The project manager must be able to motivate the team, resolve conflicts, and ensure that each member contributes to the project’s success. Strong leadership also entails making tough decisions when necessary, whether it’s about resource allocation or adjusting project timelines. A great project manager creates a work environment where collaboration thrives, and all team members feel empowered to contribute their expertise.
Effective communication is equally important. In any complex project, especially one as involved as Dynamics 365 implementation, clear and consistent communication is key to ensuring that all stakeholders are aligned. A project manager must be able to convey technical details to non-technical stakeholders and vice versa. This means translating complex project goals into language that is easily understood by executives, while also ensuring that technical teams have the details they need to carry out the work.
Risk management is another critical skill for a project manager. Every project carries risks, whether they are technical, operational, or related to team dynamics. The project manager must anticipate these risks and put plans in place to mitigate them. This could involve allocating extra resources in case of unforeseen challenges, adjusting timelines to account for delays, or rethinking the project’s scope if business priorities change. A good project manager not only prepares for potential problems but also remains calm and composed when they arise, taking decisive action to keep the project on track.
A Dynamics 365 project manager must also have a strong understanding of the platform itself, even though they are not expected to be an expert in configuring or customizing the system. A solid understanding of Dynamics 365’s capabilities and limitations enables the project manager to make more informed decisions regarding project timelines, resource allocation, and risk management. They should be able to communicate effectively with both functional and technical consultants, ensuring that everyone is on the same page and that the project stays aligned with business objectives.
In addition to these technical and leadership skills, the project manager must possess strong organizational abilities. Keeping track of multiple tasks, stakeholders, and deadlines requires exceptional time management and multitasking skills. From resource allocation to managing team schedules, the project manager must keep all elements of the project organized and in sync. A failure to do so can result in missed deadlines, overworked team members, and delays in delivery.
How to Become a Dynamics 365 Project Manager
Becoming a Dynamics 365 project manager requires a unique blend of skills, certifications, and experience. For those interested in this career path, the first step is to build a solid foundation in general project management principles. While many project managers come from backgrounds in business analysis, consulting, or IT, it is possible to transition into this role from various disciplines as long as the necessary skills are developed. The key to success is gaining experience in managing projects and understanding how businesses and technologies intersect.
One of the most effective ways to enter the field is to gain project management experience in smaller, less complex projects. These early experiences will help build the skills necessary to handle larger, more intricate implementations. Many project managers start out by working as part of a project management team, gradually taking on more responsibility until they are ready to lead projects independently.
Certifications play an important role in establishing credibility as a Dynamics 365 project manager. Microsoft offers certifications such as the Microsoft Certified: Dynamics 365 Fundamentals and Microsoft Certified: Dynamics 365 Project Management Professional, which validate a professional’s understanding of the platform and project management principles. In addition to these, certifications such as PMP (Project Management Professional) and PRINCE2 are recognized globally and demonstrate a commitment to excellence in project management. These certifications also provide a deeper understanding of methodologies and tools commonly used in project management, which can be critical for managing large-scale Dynamics 365 projects.
Understanding the technical aspects of Dynamics 365 is essential, even if you are not directly involved in system configuration or development. Project managers need to understand how Dynamics 365 works, what its capabilities are, and how it integrates with other systems. Familiarizing yourself with the platform through training and certifications will enable you to make informed decisions and communicate effectively with the consultants and technical teams.
Finally, developing leadership and team management skills is crucial for anyone pursuing a career as a Dynamics 365 project manager. This can involve formal training in leadership, conflict resolution, and decision-making. Additionally, gaining experience in leading teams, managing resources, and delivering projects on time will build the necessary confidence to succeed in a project management role.
The Rewards and Challenges of Being a Dynamics 365 Project Manager
Choosing a career as a Dynamics 365 project manager offers many rewards, but it also comes with its own set of challenges. The role is highly dynamic and offers the opportunity to work with cutting-edge technology in a fast-paced environment. There’s a great deal of satisfaction in managing a project from inception to completion, knowing that your leadership has contributed to the successful implementation of a system that can transform a business.
The rewards of the role are significant. A successful project manager can take pride in delivering projects that meet business objectives, stay within budget, and are completed on time. There is also the intrinsic satisfaction of leading a diverse team and ensuring that everyone works together towards a shared goal. For those passionate about both technology and business, the role is particularly fulfilling, as it combines leadership with strategic decision-making.
However, the role also presents challenges. As a project manager, you will have to balance multiple priorities, manage client expectations, and navigate complex stakeholder relationships. The pressure to deliver on time and within budget can be intense, and unforeseen issues may arise that could impact the project. Moreover, maintaining a clear and open communication channel with all parties involved is not always easy, especially when managing remote teams or clients with differing priorities.
Despite these challenges, the demand for skilled project managers is increasing, as businesses continue to rely on Microsoft Dynamics 365 for their operational needs. With experience, a project manager can progress into more senior roles, such as program manager or solutions architect, with greater responsibilities and higher rewards. For those who enjoy leadership, problem-solving, and strategic planning, a career as a Dynamics 365 project manager is a rewarding and promising career choice.
Conclusion
In conclusion, the role of a Dynamics 365 project manager is both pivotal and rewarding, acting as the cornerstone for the successful implementation of Microsoft Dynamics 365 across businesses. A project manager in this space is tasked with overseeing the entire project lifecycle, from initial planning and resource allocation to managing risks and ensuring the seamless execution of the solution. This role requires a delicate balance of technical understanding, leadership, communication, and organizational skills.
The complexity of Dynamics 365, coupled with its broad application across various business functions, means that project managers must not only understand the platform’s capabilities but also be able to manage the intricacies of diverse teams, client expectations, and unforeseen challenges. The ability to adapt to shifting demands, manage multiple stakeholders, and navigate potential risks while keeping the project on track is what truly defines a successful Dynamics 365 project manager.
For those aspiring to step into this career, a foundation in project management, along with specialized knowledge in Dynamics 365, is crucial. Certifications, such as those offered by Microsoft, combined with hands-on experience and leadership development, will equip project managers with the tools they need to succeed. While the road to becoming a skilled project manager in this space can be demanding, it is also filled with significant opportunities for growth and advancement.
With the increasing reliance on Dynamics 365 for business operations, the demand for expert project managers is only set to grow. As businesses continue to innovate and evolve, the role of the Dynamics 365 project manager will remain integral to ensuring that organizations can harness the full potential of the platform to drive efficiency, improve customer engagement, and achieve strategic goals. Therefore, for those passionate about leading teams, problem-solving, and making a tangible impact on business operations, this role offers not just career satisfaction but also the chance to contribute to the digital transformation of companies worldwide.