Question 650
During a project governance review on an adaptive/agile initiative, an adaptive delivery team celebrates high velocity but sees customer defects recurring after each release. Which assignment establishes appropriate accountability for the affected decision?
Explanation
Correct Answer
Have technical lead own corrective experiments and product owner validate customer value. The selected owner has authority over the specific business decision instead of transferring responsibility to an unrelated function. In this case, output speed is not an improvement when the same defects recur. The stated constraint is: An adaptive delivery team celebrates high velocity but sees customer defects recurring after each release. The chosen accountability is the most direct response under these conditions.
Incorrect Answers
Have PMO process owner approve the workflow improvement and compliance check. This response addresses another situation in the same task area: A capital project finds its change-control approval frequently takes longer than the changes themselves. There, continuous improvement should remove unnecessary friction without bypassing assurance. For the current situation—An adaptive delivery team celebrates high velocity but sees customer defects recurring after each release—this option would leave the specific need unresolved: output speed is not an improvement when the same defects recur.
Have service owner accept corrective roadmap and project manager manage interventions. This response addresses another situation in the same task area: A data modernization project resolves customer complaints individually but never measures patterns in service failures. There, continuous improvement targets recurring sources of waste rather than each symptom in isolation. For the current situation—An adaptive delivery team celebrates high velocity but sees customer defects recurring after each release—this option would leave the specific need unresolved: output speed is not an improvement when the same defects recur.
Have team facilitator monitor actions and team lead own changed practices. This response addresses another situation in the same task area: A product team closes retrospectives after recording only that communication should improve. There, lessons create value only when applied as testable changes. For the current situation—An adaptive delivery team celebrates high velocity but sees customer defects recurring after each release—this option would leave the specific need unresolved: output speed is not an improvement when the same defects recur.