Question 660
In a discussion with the delivery team on an adaptive/agile initiative, a hospital introduces computerized clinical orders but physicians rely on legacy paper forms during shifts. Which assignment establishes appropriate accountability for the affected decision?
Explanation
Correct Answer
Have clinical operations sponsor own adoption with training and project leads coordinating rollout. The selected owner has authority over the specific business decision instead of transferring responsibility to an unrelated function. In this case, organizational change is successful when real working behavior changes. The stated constraint is: A hospital introduces computerized clinical orders but physicians rely on legacy paper forms during shifts. The chosen accountability is the most direct response under these conditions.
Incorrect Answers
Have country data executives own stewardship adoption and the program team provide training. This response addresses another situation in the same task area: A multinational analytics project moves data ownership to country offices, which were never trained on stewardship responsibilities. There, a new organization chart does not establish capability to perform a new responsibility. For the current situation—A hospital introduces computerized clinical orders but physicians rely on legacy paper forms during shifts—this option would leave the specific need unresolved: organizational change is successful when real working behavior changes.
Have airport operations leadership own workforce decisions with employee representatives engaged. This response addresses another situation in the same task area: An airport project installs automated baggage routing while frontline staff fear the change will eliminate their jobs. There, trust and change adoption require dealing with legitimate human impact. For the current situation—A hospital introduces computerized clinical orders but physicians rely on legacy paper forms during shifts—this option would leave the specific need unresolved: organizational change is successful when real working behavior changes.
Have HR and business executive sponsors approve performance model changes. This response addresses another situation in the same task area: A regional bank deploys an agile operating model, but performance reviews still reward individual output over shared value. There, cultural change requires reinforcement in rewards as well as training. For the current situation—A hospital introduces computerized clinical orders but physicians rely on legacy paper forms during shifts—this option would leave the specific need unresolved: organizational change is successful when real working behavior changes.