Question 670
During an integrated project review on an adaptive/agile initiative, a regional bank deploys an agile operating model, but performance reviews still reward individual output over shared value. Which evidence would best substantiate that the intended outcome is actually achieved?
Explanation
Correct Answer
Examine incentive policies and employee feedback after pilot adoption. The evidence tests whether the intended behavior or acceptance occurred instead of relying on unsupported assurances. In this case, cultural change requires reinforcement in rewards as well as training. The stated constraint is: A regional bank deploys an agile operating model, but performance reviews still reward individual output over shared value. The chosen assurance is the most direct response under these conditions.
Incorrect Answers
Review updated responsibility maps and observed transaction processing. This response addresses another situation in the same task area: A procurement transformation replaces local approvals with a centralized workflow without clarifying lost decision rights. There, technology rollout fails if organizational authority no longer matches workflow design. For the current situation—A regional bank deploys an agile operating model, but performance reviews still reward individual output over shared value—this option would leave the specific need unresolved: cultural change requires reinforcement in rewards as well as training.
Observe representative shifts and clinician competence following change support. This response addresses another situation in the same task area: A hospital introduces computerized clinical orders but physicians rely on legacy paper forms during shifts. There, organizational change is successful when real working behavior changes. For the current situation—A regional bank deploys an agile operating model, but performance reviews still reward individual output over shared value—this option would leave the specific need unresolved: cultural change requires reinforcement in rewards as well as training.
Sample actual governance decisions and compare with role-training outcomes. This response addresses another situation in the same task area: A multinational analytics project moves data ownership to country offices, which were never trained on stewardship responsibilities. There, a new organization chart does not establish capability to perform a new responsibility. For the current situation—A regional bank deploys an agile operating model, but performance reviews still reward individual output over shared value—this option would leave the specific need unresolved: cultural change requires reinforcement in rewards as well as training.