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ITIL V3 Foundation certification: topics

Exam: ITILFND V4 - ITIL 4 Foundation

Certification overview

The ITIL v3 certification is the worldwide scalable and valuable certification recognized by many leading companies. This certification provides the framework for IT service management and it is widely accepted in the IT world. In that, the ITIL v3 foundation certification can be adopted and adapted in many ways based on organizational and individual needs. The ITIL framework defines how to essentially organize the system and also network management sector within the individual organizations. According to latest research, the candidate who holds the ITIL v3 certification are more employed and companies gives first preference to them when compared to the uncertified candidates. Knowledge of the ITIL v3 certification enables candidates to understand the practices and basic IT management principles. The roles and functions acquired through this certification contribute huge role while doing their daily work.

Who need to do this certification?

The ITIL foundations certification is proposed for the individuals or IT professionals that includes various positions such as IT project managers, IT team members, help desk managers, coordinators, and also all IT related positions can benefit out of this ITIL v3 certification path. It is supposed to be highly recognized certification among organization or any enterprise it valuable to earn for the quality managers and other managers as a basic requirement in the IT field.


The candidates can reap a wide range of benefits out of this ITIL v3 certification. It provides the single documented framework for the best practices, justifies IT quality & cost, supports improvement of the user productivity, reduces IT cost. It also improves capability to enhance business opportunity and build trust through excellent customer service. In addition to all the benefits, it improves service provisioning and internal performance in a most remarkable way.

ITIL v3 certification is considered to be the most highly valued, demanded and prestigious certification that offer huge benefits to the ITIL certified candidates such as enhanced It skills, better job prospects, and also improves marketability.

Associated exams

The foundation ITIL v3 certification enables the candidate to understand the terminology which is used within the ITIL. It is mainly focused on the foundational knowledge, and the intermediate is the certification that can be acquired after passing the foundation exam. The candidate can able to achieve 2 credit points after succeeding in the entry level foundation certification and the credit point will increase by passing the succeeding exams.


When it comes to required prerequisite, there is no formal knowledge needed. The ITIL v3 foundation does not any prerequisite, but to take the intermediate level of certification candidates must have the ITIL foundation certification.

Exam Overview

The ITIL foundation v3 certification course topic includes the following topics:

  1. Service generation
  2. Service design and life cycle
  3. Continual service improvement
  4. Service transition
  5. Service operation
  6. Service design

By passing the ITIL v3 certification exam, one can able to learn techniques, terminology and practical approaches involved in the certification while preparing. The ITIL v3 certification dumps can assist the candidate to learn more about the vital process and its functions within the IT service as well as gives guidance for the professionals to implement the gained knowledge in their day-to-day life. In each topic, you can able to acquire distinct skills that are needed to succeed in the foundation exam and also paves the way to ace ITIL v3 intermediate certification.

To enhance the understanding of concepts, the candidate can learn UC, SLA and OLA integration and service management. The key concepts that the candidate learning from the ITIl v3 foundation is basic and they can learn deep when it moves to the next level of certification such as intermediate, expert and master level.

Validity of certification

The ITIL v3 foundation certification exam is valid till date. Until the new version emerging into the IT field, this ITIL v3 certification will be available for all to access and to grasp knowledge from that.

Expert review

The ITIL v3 certification guided and provided all necessary information and techniques in the most standard way. This foundation course mainly focuses on offering knowledge, skills and comprehensive key concepts, processes, terminology and structure. It has taught the essential needs of the systematic approach to the IT management. This certification provides the insight into a coherence of the identified processes. It helps to gain the real world applications knowledge in a short period of time. Through associated ITIL v3 certification dumps is the best resource I used personally for my success in exam and in my career too.

Kee Sin,

Project lead, Singapore computer society.