Question 340
During a Cisco ISE access-control troubleshooting session, the team observes: A newly configured external LDAP identity store times out during Cisco ISE lookups after the directory team disabled an insecure bind path. Which Cisco ISE action most directly resolves the observed problem?
Explanation
Correct Answer
The underlying cause is: An LDAP identity store requires a supported connection and bind configuration, appropriate directory credentials, and trust for encrypted transport where configured. The correct response is: Configure the correct LDAP server endpoint, bind account, search base, and supported secure connection settings, then test group and user lookup. Confirm by checking: ISE can locate a known directory user and attributes over the approved transport without falling back to a weaker unprotected bind.
Incorrect Answers
That intervention addresses ibns low impact preauthentication access, where Low-impact access designs rely on a narrow preauthentication access list to permit essential bootstrap traffic while authentication remains incomplete. Here, the relevant failure is instead: An LDAP identity store requires a supported connection and bind configuration, appropriate directory credentials, and trust for encrypted transport where configured.
That intervention addresses eap tls client certificate trusted issuer, where EAP-TLS depends on ISE trusting the issuing CA and validating the presented client certificate chain and usage before granting authentication. In this question the necessary remedy is “Configure the correct LDAP server endpoint, bind account, search base, and supported secure connection settings, then test group and user lookup”, which this alternative does not provide.
That intervention addresses peap mschapv2 directory credential validation, where PEAP inner credential authentication and EAP-TLS certificate authentication are different method flows, and an allowed protocol set must match the approved supplicants. The observed condition is a newly configured external LDAP identity store times out during Cisco ISE lookups after the directory team disabled an insecure bind path; this mechanism addresses another problem.