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Isaca CISA Bundle

Exam Code: CISA

Exam Name Certified Information Systems Auditor

Certification Provider: Isaca

Corresponding Certification: CISA

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Isaca CISA Practice Test 58

Question 570

During a routine controls assessment at a regional hospital, the IS auditor learns that a provider's SLA measures server uptime instead of successful customer transactions. The affected operation supports patient-care scheduling and claims processing. Healthcare service continuity and protected records are at stake. What result would best demonstrate sustained operation of the corrected control?

  1. Agreed, auditable service metrics and documented breach handling confirm relevant user outcomes are monitored and governed.
  2. Approved BIA records connect business services and dependencies to measurable recovery priorities and owners.
  3. Fault injection and measured failover show essential transactions continue or recover inside agreed tolerances.
  4. Observed exercises show accountable teams can activate workable alternate operations and communicate within approved thresholds.

Explanation

Correct Answer

A:

Correct. Agreed, auditable service metrics and documented breach handling confirm relevant user outcomes are monitored and governed. This is stronger than a manager's verbal assurance because it can be checked against the observed issue that a provider's SLA measures server uptime instead of successful customer transactions. The reviewer must verify the remediation period and scope.

Incorrect Answers

B:

Not the strongest closure evidence for this case. That result could pass without demonstrating evidence appropriate to the audit conclusion.

C:

Not the strongest closure evidence for this case. Acceptance here depends on observing evidence appropriate to the audit conclusion, not only that test.

D:

Not the strongest closure evidence for this case. It does not establish the requested evidence appropriate to the audit conclusion outcome.

Question 571

During a payment-platform modernization at a payment clearing organization, the IS auditor learns that a help desk meets response-time targets but misses contractual resolution commitments. The affected operation supports merchant settlement and reconciliation. Finance and settlement integrity depend on this operation. Where should the audit team focus its principal finding?

  1. Weak database controls can undermine transactional integrity, accountability and recoverability.
  2. Disaster recovery claims may fail when infrastructure, credentials, dependencies or business acceptance are omitted from tests.
  3. Service measures that omit consumer outcomes or lack reliable calculation can conceal contractual and operational failures.
  4. Correlated dependencies and insufficient headroom can defeat assumed availability during disruption.

Explanation

Correct Answer

C:

Correct. Service measures that omit consumer outcomes or lack reliable calculation can conceal contractual and operational failures. The described exception is: a help desk meets response-time targets but misses contractual resolution commitments. This risk ties the observation to the business significance of merchant settlement and reconciliation, rather than treating management's claim as independent assurance.

Incorrect Answers

A:

Weak database controls can undermine transactional integrity, accountability and recoverability. That change would not implement evidence appropriate to the audit conclusion.

B:

Disaster recovery claims may fail when infrastructure, credentials, dependencies or business acceptance are omitted from tests. The configuration must instead establish evidence appropriate to the audit conclusion.

D:

Correlated dependencies and insufficient headroom can defeat assumed availability during disruption. It changes a different feature than evidence appropriate to the audit conclusion.

Question 572

During a payment-platform modernization at a payment clearing organization, the IS auditor learns that a help desk meets response-time targets but misses contractual resolution commitments. The affected operation supports merchant settlement and reconciliation. Finance and settlement integrity depend on this operation. Which substantive or control test most directly addresses the observation?

  1. Conduct an approved end-to-end site-failure rehearsal using current runbooks, dependencies and measured recovery times.
  2. Review SLA definitions, responsibilities and exclusions; independently reproduce reported outcomes from transaction or ticket evidence.
  3. Inspect backup coverage, isolation, retention and periodic end-to-end restores against business RPO and RTO requirements.
  4. Review privileged activity, constraints, change history and recovery tests against representative data integrity risks.

Explanation

Correct Answer

B:

Correct. Review SLA definitions, responsibilities and exclusions; independently reproduce reported outcomes from transaction or ticket evidence. The procedure directly tests the reported condition that a help desk meets response-time targets but misses contractual resolution commitments. A defensible IS audit conclusion requires relevant and reliable evidence from the actual control population and period.

Incorrect Answers

A:

Not the most direct fieldwork procedure for these facts. The configuration must instead establish evidence appropriate to the audit conclusion.

C:

Not the most direct fieldwork procedure for these facts. It changes a different feature than evidence appropriate to the audit conclusion.

D:

Not the most direct fieldwork procedure for these facts. That change would not implement evidence appropriate to the audit conclusion.

Question 573

During a payment-platform modernization at a payment clearing organization, the IS auditor learns that a help desk meets response-time targets but misses contractual resolution commitments. The affected operation supports merchant settlement and reconciliation. Finance and settlement integrity depend on this operation. What outcome would provide the STRONGEST evidence that the identified gap is resolved?

  1. Fault injection and measured failover show essential transactions continue or recover inside agreed tolerances.
  2. A timed restore or failover test confirms users can perform critical transactions with approved RTO and RPO outcomes.
  3. Audited database changes, validated constraints and successful consistent restores support data accuracy and traceability.
  4. Agreed, auditable service metrics and documented breach handling confirm relevant user outcomes are monitored and governed.

Explanation

Correct Answer

D:

Correct. Agreed, auditable service metrics and documented breach handling confirm relevant user outcomes are monitored and governed. This is stronger than a manager's verbal assurance because it can be checked against the observed issue that a help desk meets response-time targets but misses contractual resolution commitments. The reviewer must verify the remediation period and scope.

Incorrect Answers

A:

Not the strongest closure evidence for this case. It does not establish the requested evidence appropriate to the audit conclusion outcome.

B:

Not the strongest closure evidence for this case. The relevant success criterion is evidence appropriate to the audit conclusion; this measures a different function.

C:

Not the strongest closure evidence for this case. That result could pass without demonstrating evidence appropriate to the audit conclusion.

Question 574

During a regulatory readiness review at a municipal government, the IS auditor learns that SLA exclusions are changed without customer approval. The affected operation supports citizen service accounts and public records. Public accountability and essential service access are affected. What control exposure MOST directly explains why this observation is significant?

  1. Hidden or inaccurate infrastructure dependencies may create single points of failure and impede impact analysis.
  2. Recovery objectives may not match actual business disruption tolerance when the BIA is incomplete or unapproved.
  3. Correlated dependencies and insufficient headroom can defeat assumed availability during disruption.
  4. Service measures that omit consumer outcomes or lack reliable calculation can conceal contractual and operational failures.

Explanation

Correct Answer

D:

Correct. Service measures that omit consumer outcomes or lack reliable calculation can conceal contractual and operational failures. The described exception is: SLA exclusions are changed without customer approval. This risk ties the observation to the business significance of citizen service accounts and public records, rather than treating management's claim as independent assurance.

Incorrect Answers

A:

Hidden or inaccurate infrastructure dependencies may create single points of failure and impede impact analysis. It changes a different feature than evidence appropriate to the audit conclusion.

B:

Recovery objectives may not match actual business disruption tolerance when the BIA is incomplete or unapproved. That change would not implement evidence appropriate to the audit conclusion.

C:

Correlated dependencies and insufficient headroom can defeat assumed availability during disruption. The configuration must instead establish evidence appropriate to the audit conclusion.

Question 575

During a regulatory readiness review at a municipal government, the IS auditor learns that SLA exclusions are changed without customer approval. The affected operation supports citizen service accounts and public records. Public accountability and essential service access are affected. Which evidence-gathering approach is MOST aligned with the recorded exposure?

  1. Trace a sample of critical business services to actual compute, network, storage and supporting service components.
  2. Inspect backup coverage, isolation, retention and periodic end-to-end restores against business RPO and RTO requirements.
  3. Review SLA definitions, responsibilities and exclusions; independently reproduce reported outcomes from transaction or ticket evidence.
  4. Interview process owners, quantify outage and data-loss impacts and map dependencies to justified RTO and RPO tiers.

Explanation

Correct Answer

C:

Correct. Review SLA definitions, responsibilities and exclusions; independently reproduce reported outcomes from transaction or ticket evidence. The procedure directly tests the reported condition that SLA exclusions are changed without customer approval. A defensible IS audit conclusion requires relevant and reliable evidence from the actual control population and period.

Incorrect Answers

A:

Not the most direct fieldwork procedure for these facts. That result could pass without demonstrating evidence appropriate to the audit conclusion.

B:

Not the most direct fieldwork procedure for these facts. Acceptance here depends on observing evidence appropriate to the audit conclusion, not only that test.

D:

Not the most direct fieldwork procedure for these facts. The relevant success criterion is evidence appropriate to the audit conclusion; this measures a different function.

Question 576

During a regulatory readiness review at a municipal government, the IS auditor learns that SLA exclusions are changed without customer approval. The affected operation supports citizen service accounts and public records. Public accountability and essential service access are affected. Which evidence would BEST support a conclusion that the exposure has been addressed?

  1. Agreed, auditable service metrics and documented breach handling confirm relevant user outcomes are monitored and governed.
  2. Verified inventory and dependency tests identify the critical components and their failover or support owners.
  3. Fault injection and measured failover show essential transactions continue or recover inside agreed tolerances.
  4. Approved BIA records connect business services and dependencies to measurable recovery priorities and owners.

Explanation

Correct Answer

A:

Correct. Agreed, auditable service metrics and documented breach handling confirm relevant user outcomes are monitored and governed. This is stronger than a manager's verbal assurance because it can be checked against the observed issue that SLA exclusions are changed without customer approval. The reviewer must verify the remediation period and scope.

Incorrect Answers

B:

Not the strongest closure evidence for this case. It does not establish the requested evidence appropriate to the audit conclusion outcome.

C:

Not the strongest closure evidence for this case. The relevant success criterion is evidence appropriate to the audit conclusion; this measures a different function.

D:

Not the strongest closure evidence for this case. That result could pass without demonstrating evidence appropriate to the audit conclusion.

Question 577

During a post-incident audit at a retail marketplace, the IS auditor learns that a service agreement omits escalation for repeated breaches. The affected operation supports customer checkout and order fulfillment. Customer transactions and market trust depend on effective control. Which consequence would MOST directly follow if this weakness remains unresolved?

  1. Weak database controls can undermine transactional integrity, accountability and recoverability.
  2. Service measures that omit consumer outcomes or lack reliable calculation can conceal contractual and operational failures.
  3. Continuity plans may be unusable under actual disruption because people, procedures and dependencies were not rehearsed.
  4. Correlated dependencies and insufficient headroom can defeat assumed availability during disruption.

Explanation

Correct Answer

B:

Correct. Service measures that omit consumer outcomes or lack reliable calculation can conceal contractual and operational failures. The described exception is: a service agreement omits escalation for repeated breaches. This risk ties the observation to the business significance of customer checkout and order fulfillment, rather than treating management's claim as independent assurance.

Incorrect Answers

A:

Weak database controls can undermine transactional integrity, accountability and recoverability. The evidence appropriate to the audit conclusion prerequisite remains unaddressed.

C:

Continuity plans may be unusable under actual disruption because people, procedures and dependencies were not rehearsed. That change would not implement evidence appropriate to the audit conclusion.

D:

Correlated dependencies and insufficient headroom can defeat assumed availability during disruption. The configuration must instead establish evidence appropriate to the audit conclusion.

Question 578

During a post-incident audit at a retail marketplace, the IS auditor learns that a service agreement omits escalation for repeated breaches. The affected operation supports customer checkout and order fulfillment. Customer transactions and market trust depend on effective control. Which audit procedure would provide the MOST DIRECT evidence about this control?

  1. Review SLA definitions, responsibilities and exclusions; independently reproduce reported outcomes from transaction or ticket evidence.
  2. Inspect backup coverage, isolation, retention and periodic end-to-end restores against business RPO and RTO requirements.
  3. Review plan currency, contact paths, alternate processes and cross-party exercises with measurable success criteria.
  4. Review privileged activity, constraints, change history and recovery tests against representative data integrity risks.

Explanation

Correct Answer

A:

Correct. Review SLA definitions, responsibilities and exclusions; independently reproduce reported outcomes from transaction or ticket evidence. The procedure directly tests the reported condition that a service agreement omits escalation for repeated breaches. A defensible IS audit conclusion requires relevant and reliable evidence from the actual control population and period.

Incorrect Answers

B:

Not the most direct fieldwork procedure for these facts. That result could pass without demonstrating evidence appropriate to the audit conclusion.

C:

Not the most direct fieldwork procedure for these facts. Acceptance here depends on observing evidence appropriate to the audit conclusion, not only that test.

D:

Not the most direct fieldwork procedure for these facts. It does not establish the requested evidence appropriate to the audit conclusion outcome.

Question 579

During a post-incident audit at a retail marketplace, the IS auditor learns that a service agreement omits escalation for repeated breaches. The affected operation supports customer checkout and order fulfillment. Customer transactions and market trust depend on effective control. Which follow-up result would BEST substantiate that the remediation operates effectively?

  1. Fault injection and measured failover show essential transactions continue or recover inside agreed tolerances.
  2. Audited database changes, validated constraints and successful consistent restores support data accuracy and traceability.
  3. Observed exercises show accountable teams can activate workable alternate operations and communicate within approved thresholds.
  4. Agreed, auditable service metrics and documented breach handling confirm relevant user outcomes are monitored and governed.

Explanation

Correct Answer

D:

Correct. Agreed, auditable service metrics and documented breach handling confirm relevant user outcomes are monitored and governed. This is stronger than a manager's verbal assurance because it can be checked against the observed issue that a service agreement omits escalation for repeated breaches. The reviewer must verify the remediation period and scope.

Incorrect Answers

A:

Not the strongest closure evidence for this case. That change would not implement evidence appropriate to the audit conclusion.

B:

Not the strongest closure evidence for this case. The configuration must instead establish evidence appropriate to the audit conclusion.

C:

Not the strongest closure evidence for this case. The evidence appropriate to the audit conclusion prerequisite remains unaddressed.

Question 580

During an outsourced-services renewal at a logistics group, the IS auditor learns that supplier reports cannot be recalculated from independently available service data. The affected operation supports freight tracking and fleet operations. Delivery commitments and partner data flow through this process. Which weakness is MOST material to the control objective in this situation?

  1. Correlated dependencies and insufficient headroom can defeat assumed availability during disruption.
  2. Disaster recovery claims may fail when infrastructure, credentials, dependencies or business acceptance are omitted from tests.
  3. Service measures that omit consumer outcomes or lack reliable calculation can conceal contractual and operational failures.
  4. Recovery objectives may not match actual business disruption tolerance when the BIA is incomplete or unapproved.

Explanation

Correct Answer

C:

Correct. Service measures that omit consumer outcomes or lack reliable calculation can conceal contractual and operational failures. The described exception is: supplier reports cannot be recalculated from independently available service data. This risk ties the observation to the business significance of freight tracking and fleet operations, rather than treating management's claim as independent assurance.

Incorrect Answers

A:

Correlated dependencies and insufficient headroom can defeat assumed availability during disruption. The configuration must instead establish evidence appropriate to the audit conclusion.

B:

Disaster recovery claims may fail when infrastructure, credentials, dependencies or business acceptance are omitted from tests. The evidence appropriate to the audit conclusion prerequisite remains unaddressed.

D:

Recovery objectives may not match actual business disruption tolerance when the BIA is incomplete or unapproved. That change would not implement evidence appropriate to the audit conclusion.