Question 300
During a routine controls assessment at a regional hospital, the IS auditor learns that the operations dashboard counts tickets closed while critical transaction failures rise. The affected operation supports patient-care scheduling and claims processing. Healthcare service continuity and protected records are at stake. What outcome would provide the STRONGEST evidence that the identified gap is resolved?
Explanation
Correct Answer
Correct. Validated KPIs and KRIs show business outcomes, breached thresholds and accountable corrective decisions, not activity counts alone. This is stronger than a manager's verbal assurance because it can be checked against the observed issue that the operations dashboard counts tickets closed while critical transaction failures rise. The reviewer must verify the remediation period and scope.
Incorrect Answers
Not the strongest closure evidence for this case. Acceptance here depends on observing evidence appropriate to the audit conclusion, not only that test.
Not the strongest closure evidence for this case. The relevant success criterion is evidence appropriate to the audit conclusion; this measures a different function.
Not the strongest closure evidence for this case. That result could pass without demonstrating evidence appropriate to the audit conclusion.