Question 640
The business case is: A customer support system relies on an outdated FAQ despite a newer signed policy. Select TWO: the appropriate design decision and convincing validation evidence. (Select TWO.)
Explanation
Correct Answers
The intervention for the stated situation A customer support system relies on an outdated FAQ despite a newer signed policy is: Use permission-checked first-party content to ground answers about internal facts and expose reliable citations where appropriate. It directly mitigates: A model without current company documents may confidently invent policies, while broad retrieval may leak private content.
A separate outcome check for the situation A customer support system relies on an outdated FAQ despite a newer signed policy is: A test answer cites the correct approved document and cannot retrieve another department's protected material. It measures the effect of the selected intervention rather than relying on the existence of a proposal.
Incorrect Answers
This choice addresses sampling temperature top-p and token controls; its main associated risk is: Higher randomness can reduce consistency, while aggressive output limits can truncate essential answers or structured records. However, the situation A customer support system relies on an outdated FAQ despite a newer signed policy is primarily about grounding in first-party enterprise data. The targeted decision is: Use permission-checked first-party content to ground answers about internal facts and expose reliable citations where appropriate.
This choice addresses grounding with world data via google search; its main associated risk is: Public search is not proof of confidential enterprise records and can return unreliable or rapidly outdated pages. However, the situation A customer support system relies on an outdated FAQ despite a newer signed policy is primarily about grounding in first-party enterprise data. The targeted decision is: Use permission-checked first-party content to ground answers about internal facts and expose reliable citations where appropriate.
This choice addresses grounding with vetted third-party sources; its main associated risk is: Unverified external sources can introduce false claims, licensing problems or prompt injection into business answers. However, the situation A customer support system relies on an outdated FAQ despite a newer signed policy is primarily about grounding in first-party enterprise data. The targeted decision is: Use permission-checked first-party content to ground answers about internal facts and expose reliable citations where appropriate.