Question 670
An EMS deployment team reports: Offsite laptops cannot resolve the EMS listener FQDN under a new DNS split-horizon design. Which administrator action should be taken first?
Explanation
Correct Answer
For this incident, Test the supported DNS and egress path to EMS from each relevant network, then correct the specific route or proxy rule. The decision follows because endpoint management availability depends on the actual network where the device is located. An appropriately scoped test should show: The device reaches the trusted EMS and refreshes policy from representative remote locations.
Incorrect Answers
Although this option is relevant to 'A field technician uses a copied invitation intended for a different enrollment verification method.', it would not distinguish the actual incident described. The target is to test the supported DNS and egress path to EMS from each relevant network, then correct the specific route or proxy rule. and establish the device reaches the trusted EMS and refreshes policy from representative remote locations.
The proposed action can be useful for 'A deployment agent downloaded an MSI but the operating system denied the installation with an access error.' But that is not the present device state; an appropriate response to the current scenario is test the supported DNS and egress path to EMS from each relevant network, then correct the specific route or proxy rule.
This does not directly test the stated failure. It addresses 'Administrators deploy the latest client without checking release compatibility for the current FortiGate connector.' where product release mismatches can affect feature operation despite basic management reachability. Here the necessary verification is: The device reaches the trusted EMS and refreshes policy from representative remote locations.