Category: ITIL

In the ever-evolving landscape of IT service delivery, organizations are constantly seeking ways to improve efficiency, align IT with business needs, and deliver consistent value to customers. The Information Technology Infrastructure Library (ITIL) framework has emerged as a global standard for IT Service Management (ITSM), providing structured guidance on best practices that facilitate high-quality service […]

ITIL, which stands for Information Technology Infrastructure Library, is the globally recognized framework for IT Service Management. Since its inception in the 1980s by the UK government, ITIL has evolved into a cornerstone of effective IT governance. The latest version, ITIL 4, was introduced by AXELOS to meet the demands of a rapidly changing digital […]