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ACSS-3304 Bundle

Certification: ACSS-3304

Certification Full Name: ACSS - Avaya Aura Call Center Elite

Certification Provider: Avaya

ACSS-3304 Training Products $ 12.50

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  • 3304 Questions & Answers

    Avaya 3304 Exam

    Avaya Aura Call Center Elite Implementation and Maintenance

    1 Product

    Includes 69 Questions & Answers.


Certification Introduction

Avaya which is a leading entity in the field of enterprise communications systems offers a very holistic and comprehensive certification known as ACSS 3304 which is an acronym for Avaya Aura Call Center Elite Implementation and Maintenance Exam. The purpose of ACSS 3304 is to validate the candidate that he or she possesses the technical knowledge related to Avaya Call Center services such as they know what are their features, what are the different relevant terms, the underlying concepts and call center capabilities. Moreover, they learn to successfully implement and configure the Call Center Elite. Troubleshooting of the basic call management system is also the highlight of this certification which is taught in detail. Configuration of service observe, variables, single as well as multi-site BSR, display of event logs are some other areas which are focused in the exam and help the candidates to gain extensive knowledge.

The exams for ACSS certification is governed by the Pearson VUE Testing centers. The certification exam consists of 65 questions in total and time allowed to answer them is 105 minutes. Moreover, the passing score is necessary to be above 64 percent or 43 marks out of 65 are necessary to clear the exam. The certification is free of cost and candidates can take the test according to their interests, priorities and availability.

Related Exams

ACSS 3304 is very comprehensive and it is alone sufficient to grasp the relevant knowledge of the domain and there are no other exams in its hierarchy. However, there are other certifications which are offered by Avaya such as ACSS 3100 which teaches learning skills for Avaya Aura Call Communication Manager Administration.

Certification Objectives

The ACSS 3304 mainly targets the system administrators, business associates and those IT professionals who want to learn every single aspect of Avaya Call Center Elite implementation, configuration and maintenance. Thus the motivation and objective of ACSS 3304 revolves around the following factors:

  • Learn to perform validation of the configured features
  • Learn to increase the domain knowledge and use the monitor/measure skills
  • Learn to display the correct event logs
  • Learn to demonstrate correctly the tracing
  • Perform troubleshooting of the basic call management system
  • Learn how to do configuration of the service observe, variables, advocate, advance routing, VSN and vectors, agents, single or multisite BSR, hunt skills and groups.
  • Apart from these configurations, this certification offers teaching skills in the areas of Call Center Elite, its features, terms, concepts and capabilities.

Thus, ACSS 3304 is a very comprehensive and technical knowledge based certification after doing which makes the candidates completely capable and skillful in knowing about the Avaya Call Center Elite implementation and maintenance as well as their functionalities. This certification is mainly targeted to those individuals who have relevant job and responsibility in Call Center Elite maintenance and configuration or they are interested in pursuing their career in this field. This certification will help such candidates to perform excellent in real and practical environment.

Certification Information


The ACSS 3304 certification is open for all and anyone with prior knowledge and background can take it. However, the certification is only valid for 2 years after candidates are required to take the exam again to stay up to date.

Exam prerequisites

There is no general criterion for this certification; however, those candidates who possess relevant experience of about 4 years and 2 years of particular experience in knowing Avaya products, its functions, features, components and architecture are likely to clear the certification with very good marks.

Skills and Benefits

The ACSS 3304 certification will test the applicant according to their technical skills and knowledge related to how they can troubleshoot, maintain, administer, configure and install the Avaya Aura Call Center Elite Implementation and Maintenance by following its features, components and architectures.

What’s next?

After successfully clearing the ACSS 3304 certification, the qualified candidates can apply for jobs which offer services in the field of Avaya call center Elite. They can also do advance level certifications to demonstrate their knowledge. Moreover, this exam is necessary to clear in order to do ACSS Avaya Aura Call Center Elite credential.

Frequently Asked Questions

How does your testing engine works?

Once download and installed on your PC, you can practise test questions, review your questions & answers using two different options 'practice exam' and 'virtual exam'. Virtual Exam - test yourself with exam questions with a time limit, as if you are taking exams in the Prometric or VUE testing centre. Practice exam - review exam questions one by one, see correct answers and explanations).

How can I get the products after purchase?

All products are available for download immediately from your Member's Area. Once you have made the payment, you will be transferred to Member's Area where you can login and download the products you have purchased to your computer.

How long can I use my product? Will it be valid forever?

Pass4sure products have a validity of 90 days from the date of purchase. This means that any updates to the products, including but not limited to new questions, or updates and changes by our editing team, will be automatically downloaded on to computer to make sure that you get latest exam prep materials during those 90 days.

Can I renew my product if when it's expired?

Yes, when the 90 days of your product validity are over, you have the option of renewing your expired products with a 30% discount. This can be done in your Member's Area.

Please note that you will not be able to use the product after it has expired if you don't renew it.

How often are the questions updated?

We always try to provide the latest pool of questions, Updates in the questions depend on the changes in actual pool of questions by different vendors. As soon as we know about the change in the exam question pool we try our best to update the products as fast as possible.

How many computers I can download Pass4sure software on?

You can download the Pass4sure products on the maximum number of 2 (two) computers or devices. If you need to use the software on more than two machines, you can purchase this option separately. Please email if you need to use more than 5 (five) computers.

What are the system requirements?

Minimum System Requirements:

  • Windows XP or newer operating system
  • Java Version 8 or newer
  • 1+ GHz processor
  • 1 GB Ram
  • 50 MB available hard disk typically (products may vary)

What is a PDF version?

The PDF version is simply a portable document copy of your Pass4sure software purchase. This is a world standart .pdf file which contains all questions and answers and can be read by official Acrobat by Adobe or any other free reader application.

Can I purchase only the PDF version? (without the software)

PDF version cannot be purchased separately. It is only available as an add-on to our main Question & Answer product.

What operating systems are supported by your Testing Engine software?

Our testing engine is supported by Windows, Andriod and IOS software is currently under development.


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Total Cost: $124.99
Bundle Price: $112.49

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  • 3304 Questions & Answers

    Avaya 3304

    1 Product