Avaya which is a leading entity in the field of enterprise communications systems offers a very holistic and comprehensive certification known as ACSS 3304 which is an acronym for Avaya Aura Call Center Elite Implementation and Maintenance Exam. The purpose of ACSS 3304 is to validate the candidate that he or she possesses the technical knowledge related to Avaya Call Center services such as they know what are their features, what are the different relevant terms, the underlying concepts and call center capabilities. Moreover, they learn to successfully implement and configure the Call Center Elite. Troubleshooting of the basic call management system is also the highlight of this certification which is taught in detail. Configuration of service observe, variables, single as well as multi-site BSR, display of event logs are some other areas which are focused in the exam and help the candidates to gain extensive knowledge.
The exams for ACSS certification is governed by the Pearson VUE Testing centers. The certification exam consists of 65 questions in total and time allowed to answer them is 105 minutes. Moreover, the passing score is necessary to be above 64 percent or 43 marks out of 65 are necessary to clear the exam. The certification is free of cost and candidates can take the test according to their interests, priorities and availability.
ACSS 3304 is very comprehensive and it is alone sufficient to grasp the relevant knowledge of the domain and there are no other exams in its hierarchy. However, there are other certifications which are offered by Avaya such as ACSS 3100 which teaches learning skills for Avaya Aura Call Communication Manager Administration.
The ACSS 3304 mainly targets the system administrators, business associates and those IT professionals who want to learn every single aspect of Avaya Call Center Elite implementation, configuration and maintenance. Thus the motivation and objective of ACSS 3304 revolves around the following factors:
- Learn to perform validation of the configured features
- Learn to increase the domain knowledge and use the monitor/measure skills
- Learn to display the correct event logs
- Learn to demonstrate correctly the tracing
- Perform troubleshooting of the basic call management system
- Learn how to do configuration of the service observe, variables, advocate, advance routing, VSN and vectors, agents, single or multisite BSR, hunt skills and groups.
- Apart from these configurations, this certification offers teaching skills in the areas of Call Center Elite, its features, terms, concepts and capabilities.
Thus, ACSS 3304 is a very comprehensive and technical knowledge based certification after doing which makes the candidates completely capable and skillful in knowing about the Avaya Call Center Elite implementation and maintenance as well as their functionalities. This certification is mainly targeted to those individuals who have relevant job and responsibility in Call Center Elite maintenance and configuration or they are interested in pursuing their career in this field. This certification will help such candidates to perform excellent in real and practical environment.
The ACSS 3304 certification is open for all and anyone with prior knowledge and background can take it. However, the certification is only valid for 2 years after candidates are required to take the exam again to stay up to date.
There is no general criterion for this certification; however, those candidates who possess relevant experience of about 4 years and 2 years of particular experience in knowing Avaya products, its functions, features, components and architecture are likely to clear the certification with very good marks.
Skills and Benefits
The ACSS 3304 certification will test the applicant according to their technical skills and knowledge related to how they can troubleshoot, maintain, administer, configure and install the Avaya Aura Call Center Elite Implementation and Maintenance by following its features, components and architectures.
After successfully clearing the ACSS 3304 certification, the qualified candidates can apply for jobs which offer services in the field of Avaya call center Elite. They can also do advance level certifications to demonstrate their knowledge. Moreover, this exam is necessary to clear in order to do ACSS Avaya Aura Call Center Elite credential.